Domain model
A single model for product, price and availability, with SAP as the source of truth.
Work
Commerce
An enterprise commerce ecosystem
A European retailer running direct and indirect channels needed a single commerce ecosystem, connected to SAP and Salesforce, able to absorb seasonal peaks and very deep catalogues.
Commerce
SAP
Salesforce
- Role
- Delivery & evolution
- Market
- Europe
- Duration
- 30 months, ongoing
- Team
- 8 people
01 — The challenge
Three systems, one buying experience.
Master data, pricing and availability lived in different systems, with discount logic manually replicated per channel. Every campaign launch required weeks of alignment.
The constraint was to leave the core ERP untouched: the new architecture had to integrate, not replace.
02 — Approach
Integration layer
Synchronous APIs for checkout, asynchronous events for stock and orders.
Progressive rollout
One pilot market, then channel-by-channel extension with no sales downtime.
03 — Outcome
11
markets served by the same platform
−64%
time to publish a campaign
99,9%
availability during peak periods
Technology
AzureCommerce CloudObservabilityREST / Event busSalesforceSAP